Refund and Return Policy for Flashrapic

Effective Date: January 3, 2025

At Flashrapic, we are committed to ensuring your satisfaction with every purchase of our premium furniture and home décor. We understand that occasionally, returns or refunds may be necessary, and our goal is to make this process as transparent, fair, and efficient as possible. This Refund and Return Policy outlines the guidelines, procedures, and terms for returning products and requesting refunds for items purchased from Flashrapic, whether through our official website, flashrapic.com, or other authorized sales channels. Please read this policy carefully before making a purchase as it forms part of our commitment to customer care.

2.1 Criteria for Return Eligibility

To qualify for a return, the following conditions must be met:

  • Return Initiation Period: Return requests must be initiated within 30 calendar days from the original purchase date. Returns requested after this period will not be eligible for a refund or exchange, unless otherwise stated by specific product warranties or applicable law.

  • Product Condition Upon Return: Items being returned must be in the same condition as when you received them, meaning they must be unused, uninstalled, and free from damage, with the original packaging intact. All original tags, labels, and accessories must be included. If the product shows signs of use, installation, wear, or damage, we may deny the return or reduce the refund amount to account for the diminished value of the item.

  • Proof of Purchase Requirements: To process any return, a valid proof of purchase must be provided. This could include an order confirmation email, the original sales receipt, or an invoice showing purchase details, the original purchase date, and price.

  • Excluded Items for Return: Certain items may not be eligible for return due to hygiene reasons, custom design, personalization, clearance pricing, or other specific requirements. These include:

    • Custom-made furniture or special orders: These items are non-returnable unless they have a manufacturing defect or were damaged during delivery.
    • Clearance or final sale items: Items sold as clearance or final sale are non-returnable, as indicated at the point of purchase.
    • Assembled or installed items: Products that have been assembled or installed may be non-returnable unless found to have manufacturing defects or damage upon initial inspection.
    • Mattresses and bedding: These items are non-returnable for hygiene reasons unless they are still sealed in the original packaging and show no signs of being used or tampered with.
    • Items with missing parts: Returns will be denied if products are missing their original packaging, parts, accessories, or instruction manuals.

2.2 Initiating a Return Request

To begin the return process, please follow these steps:

  • Customer Service Contact: Reach out to our customer service department within the 30-day return window via telephone, email, or through the contact form available on our website (flashrapic.com). Provide the following information:

    • Your full name and contact details
    • Order number, purchase date, and product details
    • A description of the reason for return
    • Photos or videos showing any defects or damages (if applicable)

  • Return Authorization and Instructions: After reviewing your return request, we will provide you with a Return Authorization (RA) number and detailed instructions on how to package and ship the item(s) back to us. Returns without a valid RA number will not be accepted.

  • Proper Packaging: Repackage the item(s) carefully in their original packaging to ensure they remain protected during transit. Include all original tags, labels, accessories, and instruction manuals. Secure the package with protective materials like bubble wrap to prevent damage during shipping.

  • Secure Shipping: Ship the return package using a reputable carrier with tracking services. Retain the shipping receipt as proof of return. Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item sent or product defect).

2.3 Inspection and Processing of Returned Items

  • Inspection upon Receipt: Upon receiving the returned item(s), our returns department will inspect them to ensure they meet the conditions outlined in our return policy, including verifying the product’s condition, completeness, and packaging authenticity.

  • Processing Time: Once the returned items are successfully inspected, we will process your refund, exchange, or store credit. Please allow 7-14 business days for the processing of your request. Processing times may vary based on request volume or the complexity of the return.

2.4 Options for Refunds

  • Original Payment Method: Refunds are typically issued to the original payment method. The time it takes for the refund to reflect in your account depends on your financial institution’s policies.

  • Store Credit: In certain cases, such as returns outside the specified return window or partial returns, store credit may be offered instead of a full refund. Store credit can be used for future purchases on our website.

  • Partial Refunds: If the product is returned in a condition that does not fully meet return guidelines (e.g., minor damage not caused by shipping), or if certain accessories are missing, we may issue a partial refund.

2.5 Handling of Defective or Damaged Items

  • Immediate Reporting: If you receive a defective or damaged product, contact our customer service team within 48 hours of delivery.

  • Required Documentation: Provide detailed information about the damage, including photos or videos and any relevant notes from the delivery carrier. This helps us resolve your issue efficiently.

  • Remedy Options: Depending on the nature of the defect or damage, we will offer a repair, replacement, or full refund at no additional cost to you. The best solution will be determined based on the issue.

2.6 Exchanges

  • Exchange Policy: If you wish to exchange an item for a different style, color, or size, follow the return procedure outlined above. After the item is returned, please place a new order. Exchanges are subject to product availability and may require price adjustments based on the value of the new item.

  • Availability and Price Changes: Exchanges are based on current inventory levels. If the new item costs more than the original, you may need to pay the difference.

2.7 Exceptions to the Policy

  • Special Circumstances: We reserve the right to make exceptions to this policy in cases of extraordinary circumstances, but such exceptions will be made at our discretion and handled on a case-by-case basis.

  • Abuse of Return Policy: Flashrapic reserves the right to refuse returns if we suspect abuse of the policy or identify a pattern of excessive returns.

2.8 Policy Updates

Flashrapic reserves the right to modify this Refund and Return Policy at any time. Any updates or changes will be posted on our website with the updated effective date. Please check this policy periodically to stay informed of any changes.

2.9 Contact Information

For any questions or concerns regarding our Refund and Return Policy, please contact us:

Effective From: January 3, 2025

Hotline: (248) 644-7530

Address: 1266 N Glengarry Rd, Bloomfield Hills, Michigan

Email: info@flashrapic.com

Website: flashrapic.com